ELIGIBILITY
Same condition as received.
The item must meet the return conditions and the request must be submitted within the 25-day window.
BAGSOR / RETURNS & REFUNDS
A clear way
A clear way
to return.
Eligible return requests can be submitted within 25 days from delivery of the last item in the order. Returns are completed by mail after authorization.
RETURN WINDOW
25
days
MethodBy mail
Restocking feeNone
ExchangesNot offered
Refund processingUp to 7 business days
AUTHORIZATION
Contact Bagsor first.
Do not send an item back until Bagsor has reviewed the request and provided return instructions.
REFUND METHOD
Original payment method.
Approved refunds are returned to the payment method used for the original order.
What makes a return eligible.
A return must meet both the timing requirement and the applicable item-condition requirements.
Keep the item in the condition in which it arrived.
The item must be in the same condition in which it was received and must not show signs of use or damage caused after delivery.
✓
Return request submitted within 25 days from delivery of the last item in the order.
✓
Item is in the same condition as received.
✓
Tags, packaging, accessories, straps, or other supplied components are included when applicable.
✓
Order information or other proof of purchase is available.
!
Returns outside the return window or items that do not meet the applicable conditions may not be accepted.
From request to review.
All returns must be authorized before they are mailed.
REQUEST
Contact Bagsor.
Include your order number, reason for return, and any information reasonably needed to review the request.
APPROVAL
Wait for instructions.
Bagsor reviews the request and provides the applicable return address, instructions, and label information.
RETURN
Mail the item.
Returns are completed by mail. Follow the approved return instructions provided by Bagsor.
INSPECTION
Return reviewed.
The returned item is reviewed after arrival before an eligible refund is approved.
RETURN AUTHORIZATION
Do not send a return to an address without prior approval.
Items sent without authorization may not be processed as a return.
RETURN SHIPPING
Who pays depends on why the item is being returned.
NON-DEFECTIVE RETURN
CUSTOMER
Customer pays return shipping.
If the product is not damaged, defective, or incorrect, the customer is responsible for the return shipping cost.
If Bagsor provides a return label, the applicable label cost remains the customer's responsibility and will be communicated during the return process.
DAMAGED / DEFECTIVE / INCORRECT
BAGSOR
Bagsor covers approved return shipping.
Contact Bagsor before returning an item that arrived damaged, defective, or different from the item ordered.
Photos or other information may be requested to review the claim. For an approved claim, Bagsor provides the applicable prepaid return label or return instructions.
Shipping charges, fees and exchanges.
The original shipping charge and return shipping depend on the type of return.
$
0.00
USD
Free standard shipping on new orders.
No outbound shipping charge is deducted from refunds for orders placed with free standard shipping. For earlier orders where shipping was paid, that charge is non-refundable for non-defective returns.
If an item arrived damaged, defective, or incorrect, applicable shipping charges are handled as part of the approved claim.
No restocking fee.
Bagsor does not charge a restocking fee for an approved eligible return.
Exchanges are not offered.
Complete the eligible return and place a new order separately if another product, color, or style is wanted.
RETURN INSPECTION
Received.
Received.
Reviewed.
Then refunded.
After the returned item reaches the approved return location, Bagsor reviews it before approving the refund.
If the returned item does not meet the applicable return conditions, Bagsor may decline the refund and contact the customer about the result.
IMPORTANT
Sending an item back does not automatically mean a refund has been approved.
Bagsor processing and bank posting are separate.
After a return is approved, the refund moves through Bagsor, the payment processor, and the customer's bank.
business days
After an eligible returned item is received and approved, Bagsor processes the refund within 7 business days.
REFUND DESTINATION
Original payment method.
Bagsor cannot redirect the refund to a different card, bank account, or payment method.
SHOPIFY PAYMENTS
Up to 2 business days pending.
A refund processed through Shopify Payments may remain pending for up to 2 business days while it is processed.
BANK POSTING
Up to 10 business days.
After processing, the customer's bank may take up to 10 business days to make the refunded amount available.
AFTER REFUND PROCESSING
The final posting time belongs to the bank.
Once Bagsor has issued the refund and it has been processed, Bagsor cannot control when the customer's bank displays the funds.
If the refund is not visible after the expected banking timeframe, contact the bank or payment provider connected to the original payment method.
CLOSED, EXPIRED OR CHANGED PAYMENT METHOD?
The refund still goes to the original payment method.
The original bank or payment provider is responsible for routing the funds.
CANCELLATION WINDOW
24
hours
ORDER CANCELLATIONS
Available only before fulfillment.
Cancellation requests may be submitted within 24 hours of placing an order.
The order must still be unfulfilled.
If fulfillment has already started, cancellation may no longer be available and the applicable return process must be followed after delivery.
Request cancellation ↗
BAGSOR SUPPORT
Need help with a return or refund?
support@bagsor.shop
Monday–Friday
9:00 AM–4:00 PM GMT-6