Answers,
made clear.
Find information about Bagsor products, ordering, shipping, tracking, returns, refunds, payments, privacy, and customer support.
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Each section below covers one part of the Bagsor shopping experience so the same information is not repeated across the page.
About the Bagsor collection.
Bagsor currently focuses on handbags and shoulder bags in curved, structured, and two-tone styles.
What type of products does Bagsor sell?
Bagsor focuses on handbags and shoulder bags, including curved shoulder styles, structured double-handle handbags, and designs with adjustable or additional straps.
What colors are available?
Current Bagsor styles include colors such as cream, tan, brown, black, lavender, and two-tone combinations. Availability can vary by product.
Do all Bagsor bags have the same carry style?
No. Carry options vary by product. Current styles may include shoulder straps, double top handles, short carrying straps, adjustable straps, or combinations of these features.
How can I check the details of a bag before ordering?
Review the product page for the applicable product images, color, silhouette, carry style, hardware, visible detailing, price, and other information provided for that item.
Can product colors look different on my screen?
Screen brightness, display settings, and device calibration can affect how colors appear.
Placing and managing an order.
Order information should be checked carefully before checkout is completed.
What currency does Bagsor use?
Bagsor prices, shipping charges, and checkout totals are displayed in United States Dollars (USD).
How do I know if my order was submitted?
After checkout is successfully completed, Shopify provides the applicable order confirmation information. Keep your order number for future support requests.
Can I change my shipping address after ordering?
Contact Bagsor as soon as possible through our Contact page if you notice an address error.
An address change cannot be guaranteed after the order has entered processing or fulfillment.
Can I cancel an order?
Cancellation requests may be submitted within 24 hours of placing the order.
The order must still be unfulfilled. If fulfillment has already started, cancellation may no longer be available.
What should I include when contacting Bagsor about an order?
Include your order number and use the email address associated with the order whenever possible.
Where does Bagsor ship?
Bagsor currently ships to valid delivery addresses within the United States.
How much is standard shipping?
Standard shipping is free on all US orders. No minimum purchase is required.
How long does order processing take?
Order processing takes 1–2 business days. Business days are Monday through Friday, excluding applicable public holidays.
What is the estimated transit time?
Standard transit is approximately 2–5 business days after order processing is completed.
What is the total estimated delivery time?
The estimated total delivery timeframe is approximately 3–7 business days, combining normal processing and transit.
Delivery dates are estimates and are not guaranteed.
What is the Bagsor order cutoff time?
The daily order cutoff is 2:00 PM GMT-6.
Orders placed after the cutoff begin processing on the next business day.
Which carrier will deliver my order?
Carrier selection may vary based on the delivery destination and available shipping service.
Bagsor does not guarantee a specific carrier for every order.
How do I track my order?
Tracking information is provided when available after shipment.
Track Order ↗What if my shipment is unusually delayed?
Carrier operations, severe weather, address issues, public holidays, and other circumstances outside Bagsor's direct control may affect delivery.
If your shipment shows an unusual delay, contact Bagsor and include your order number.
How long do I have to request a return?
Eligible return requests must be submitted within 25 days from the delivery date of the last item in the order.
What condition must an item be in for a return?
The item must be in the same condition in which it was received and must not show signs of use or damage caused after delivery.
Tags, packaging, accessories, straps, or other supplied components should be included when applicable.
How do I start a return?
Contact Bagsor before mailing anything back. Include your order number and reason for the return.
The applicable return address, return instructions, and label information are provided after the request has been reviewed.
How are returns sent back?
Returns are accepted by mail only and must follow the authorized return instructions provided by Bagsor.
Who pays return shipping for a non-defective return?
For an eligible non-defective return, the customer is responsible for the return shipping cost.
If Bagsor provides a return label, the applicable label cost remains the customer's responsibility and will be communicated during the return process.
What if my item arrived damaged, defective, or incorrect?
Contact Bagsor before returning the item. Include your order number and a description of the issue.
Photographs or other information may be requested. For an approved claim, Bagsor is responsible for the approved return shipping cost.
Does Bagsor charge a restocking fee?
No. Bagsor does not charge a restocking fee for an approved eligible return.
Do you offer exchanges?
No. Bagsor does not offer exchanges.
Complete the eligible return process and place a new order separately if another product, color, or style is wanted.
How is original shipping handled on a refund?
No outbound shipping charge is deducted from refunds for orders placed with free standard shipping. For earlier orders where shipping was paid, that charge is non-refundable for non-defective returns.
If the item arrived damaged, defective, or incorrect, applicable shipping charges are handled as part of the approved claim.
How long does Bagsor take to process a refund?
After an eligible returned item is received and approved, Bagsor processes the refund within 7 business days.
How long before the refund appears in my bank?
Refund processing and bank posting are separate. A refund processed through Shopify Payments may remain pending for up to 2 business days.
After processing, the customer's bank may take up to 10 business days to make the refunded amount available.
What if the card I used is closed or expired?
The refund is still issued to the original payment method. Contact the original bank or payment provider for assistance with routing the funds.
How are Bagsor payments processed?
Orders are completed through Shopify Checkout and the applicable payment provider.
Which payment methods can I use?
The payment methods currently available for your order are displayed directly during Shopify Checkout.
Card payment options and Shop Pay may be displayed when available for the customer and transaction.
What happens if my payment is declined?
An order may require successful payment authorization. If payment cannot be authorized, the order may not be completed.
Check the information entered at checkout or contact your payment provider if the issue continues.
Should I send my card details to Bagsor support?
No. Do not send full payment-card information by email or through the Bagsor contact form.
Where are approved refunds sent?
Approved refunds are issued to the original payment method used for the order.
Store information and getting help.
What platform does Bagsor use?
Bagsor operates its online store and checkout through Shopify.
Where can I review Bagsor's Privacy Policy?
How can I submit a privacy request?
Privacy-related requests can be submitted through our Your Privacy Choices page or Contact page.
How can I contact Bagsor?
Support email: support@bagsor.shop
Business hours: Monday–Friday, 9:00 AM–4:00 PM GMT-6.
Contact page ↗What is the Bagsor business address?
Bagsor
214 1st St SE
Garrison, North Dakota 58540
United States
Ask Bagsor directly.
If your question is specific to an existing order, include your order number when contacting support.